— Academy of Parish Clergy

No church is immune to the problems that can arise when parishioners behave in difficult ways. Responding to such situations with self-awareness in a manner true to one’s faith tradition makes the difference between peace and disaster. In this must-read book, Arthur Boers shows how a better understanding of difficult behavior can help congregational leaders avoid the trap of labeling such parishioners, and also exercising self-care when the going gets tough.